We recommend waiting to update to macOS 27 Golden Gate until compatibility testing is complete. Major macOS updates can introduce changes that affect plugin operation or DAW compatibility, so if your ...
Cherry Audio products have been tested and determined to be compatible with macOS Tahoe. Some DAWs and other plugins may not yet support macOS Tahoe, so check your vendor websites for compatibility in...
If you are getting an error message about credentials when logging into your software but have no problem logging into your Cherry Audio account at store.cherryaudio.com, there is likely an issue with...
If you are receiving persistent login pop-up screens when opening a previously authorized Cherry Audio product or plugin (in a DAW or standalone), this may indicate an issue with the activation on a g...
Oversampling can significantly increase the number of calculations a computer's CPU must perform. If a synthesizer is set to 2x oversampling, it essentially doubles the sample rate, meaning the CPU mu...
We provide free, no-obligation 30-day trial demos for all Cherry Audio software*. The demo will play white noise periodically but is otherwise unlimited during the 30-day period. If you wish to demo a...
If you are being asked to provide log files or delete a directory on your Windows computer during troubleshooting, it's likely that you need to access the AppData folder. It is written as %appdata% in...
To remove an installed Cherry Audio product from your Mac, please follow these steps. Delete any applicable plugin files from the System Library: /Library/Audio/Plugins/Components /Library/Audio/Plug...
Effective May 1st, 2023, Cherry Audio products purchased through the Cherry Audio store or authorized resellers will no longer be eligible for license transfers. Customers who have purchased products...
If you are being asked to provide log files or delete a directory on your Mac during troubleshooting, it's likely that you need to access the user Library folder. This is also written as ~/Library/ in...