Log files can help us diagnose a wide variety of technical issues.
To locate your log files, launch Surrealistic MG-1 Plus and click the gear icon to access Settings. Select General settings, then click Show Log Folder.
If you can't open Surrealistic MG-1 Plus, the log files are located here for Windows:
%appdata%\CherryAudio\Surrealistic MG-1 Plus\Logs
And here for Mac:
~/Library/Application Support/Surrealistic MG-1 Plus/Logs
Please zip up all your log files and attach the zip file when contacting support: https://cherryaudio.kayako.com/conversation/new