Log files can help us diagnose a wide variety of technical issues.
To locate your log files, launch PS-20 and click the gear icon to access Settings. Select General settings, then click Show Log Folder.
If you can't open PS-20, the log files are located here for Windows:
And here for Mac:
Please zip up all your log files and attach the zip file when contacting support: https://cherryaudio.kayako.com/conversation/new