Log files can help us diagnose a wide variety of technical issues.
To locate your log files, launch Quadra and click the gear icon to access Settings. Select General settings, then click Show Log Folder.
If you can't open Quadra, the log files are located here for Windows:
And here for Mac:
Please zip up all your log files and attach the zip file when contacting support: https://cherryaudio.kayako.com/conversation/new