How to find the log files for Quadra

Log files can help us diagnose a wide variety of technical issues.

To locate your log files, launch Quadra and click the gear icon to access Settings. Select General settings, then click Show Log Folder. 

If you can't open Quadra, the log files are located here for Windows:

%appdata%\CherryAudio\Quadra\Logs

And here for Mac:

~/Library/Application Support/Quadra/Logs

Please zip up all your log files and attach the zip file when contacting support: https://cherryaudio.kayako.com/conversation/new