Log files can help us diagnose a wide variety of technical issues.
To locate your log files, launch Galactic Reverb and click the gear icon to access Settings. Select General settings, then click Show Log Folder.
If you can't open Galactic Reverb, the log files are located here for Windows:
And here for Mac:
~/Library/Application Support/Galactic Reverb/Logs
Please zip up all your log files and attach the zip file when contacting support: https://cherryaudio.kayako.com/conversation/new