How do I get Sync to install a product if it's getting stuck in the process?

If Sync is consistently getting stuck at a certain percentage when trying to install, update, and activate a product, you probably need to update Sync to the latest version, 1.0.23. This version resolves an issue where the cache becomes corrupt and causes downloads and installations to get stuck.

If not presented with an update button directly on the top of the Sync GUI, you can find the new installer on the following page. https://cherryaudio.com/products/sync/download

If the issue persists, please contact support for further assistance troubleshooting the issue.