How do I get Sync to install a product if it's getting stuck in the process?

If Sync is getting consistently stuck at a certain percentage when trying to install/update and activate a product, there is likely an issue with the cache. Below, you'll find instructions on how to resolve this.

• Open Sync's Preferences menu (gears icon on top-right). 
• Click the button named Clear Cache Files.
• Refresh Sync by clicking the circular arrows button to the left of the Search input field, or just close and reopen the application.
• Try your installation again.

If this doesn't fix the issue a manual deletion of the cache folder is required.

Windows:

• Ensure Sync is closed.
• In File Explorer, open the following AppData folder:  %appdata%\CherryAudio\Sync.
• Delete the Cache folder.
• Reopen Sync and try the install or update again.

Mac:

• Ensure Sync is closed.
• In Finder, open the following User Library folder:  ~/Library/Application Support/CherryAudio/Sync.
• Delete the Cache folder.
• Reopen Sync and try the install or update again.

If the issue persists, please contact support for further assistance troubleshooting the issue.