If you purchased something you have as a demo, but it isn't updating to release the demo mode, please try the following:
- Check your Cherry Audio account under Orders & Demos to ensure the purchase was completed successfully.
- Ensure that you have an active internet connection.
- Check Settings > Account to confirm that the demo is using the same Cherry Audio account as that in which you made the purchase.
- If it's not, click the Update Login Info button to enter the correct account credentials.
- Close and reopen the software.
- Try deleting the following directory and reopening the software:
- Mac (User Library):
- ~/Library/Application Support/CherryAudio/product_name/Plugin
- Windows:
- %appdata%\CherryAudio\product_name\Plugin
- Mac (User Library):
If none of the above recommendations resolve the issue, please contact Cherry Audio support.
Danny L
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