Why is my software still in demo mode after purchasing it?

If you purchased something you have as a demo, but it isn't updating to release the demo mode, please try the following:

• Check your Cherry Audio account under Orders & Demos to ensure the purchase was completed successfully.
• Ensure that you have an active internet connection.
• Check Settings > Account to confirm that the demo is using the same Cherry Audio account as that in which you made the purchase.
  • If it's not, click the Update Login Info button to enter the correct account credentials.
• Close and reopen the software.
• Try deleting the following directory and reopening the software:
  • Mac (User Library): 
    • ~/Library/Application Support/CherryAudio/product_name/Plugin
  • Windows: 
    • %appdata%\CherryAudio\product_name\Plugin

If none of the above recommendations resolve the issue, please contact Cherry Audio support.